Freshworks

Operisoft is the authorized reseller partner for Freshworks suite of products. We provide sales & support the Freshworks customer across the world. It has been trusted by over 150,000 businesses around the world and continuing. Softwares that are easy-to-use don’t necessarily mean they are only for small organizations.  Large businesses use Freshworks’ customer-for-life suite precisely because time-to-value is so short. We belive that the simpler we make things, the more value our customers get. No consultants and no engineers needed. Small businesses grow into big businesses with us.

Cloud based sales crm 
Freshsales CRM

It is a cloud-based CRM, the first of its kind to seamlessly offer everything a salesperson needs in one single platform. With built-in phone and email, lead scoring, event tracking and visual deal pipeline, it helps sales teams close deals faster.

Prioritized, personalized messaging

Email, phone, user behavior analytics

Auto Lead generation from website, email, channels

Track buyer’s journey end to end.

Built in phone facility and entering in log

Cloud based customer support software
Freshdesk

Freshdesk is a cloud-based customer support software that gives you everything you need to deliver exceptional support.

Ticket management system: team inbox, SLAs

Multi Channel Support: email ticketing, live chat, social media integration, feedback widget, mobile apps

Knowldege base: answering the most frequently asked questions.

 

Modern Messaging Software
Freshchat

​​Freshchat is a modern messaging software for sales and customer engagement teams to talk to website visitors and in-product users. A leap from legacy live-chat systems. Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.

Communicate the response time upfront

Categorize conversations into topic-based channels

Alert visitors and users when they have navigated elsewhere

Onboard, retain, and re-engage users inside the product with in-app campaigns
Send feature updates, product tutorials, surveys, or customer success stories.

Service management through a customer service lens
Freshservice

Service management through a customer service lens. A fresh approach to ITSM, enabling IT organizations of all sizes to provide exceptional IT service delivery and support. It is a great tool for IT Support and management.

Service Desk: Self service portal, incident management, service requests

Asset Management: Asset auto discovery, inventory management, contract management

ITSM & Continuous improvement

cloud based applicant tracking system
Freshteam

Freshteam is an applicant tracking system that helps recruiters source, interview, and hire great talent. We built Freshteam to enable recruiters to focus more on recruiting and less on operational tasks like debriefing interviewers and sorting resumes.

Candidate Sourcing: Manage employee referrals, Attract top talent through built-in career site, Source applications through social networks

Collaborative hiring: Job-specific hiring

Personalized engagement: Integrated email, Manage archived candidates through talent pool

call center on the cloud
Freshcaller

Freshcaller is a call center on the cloud. You can launch your business call center in 2 minutes with Freshcaller. We let you focus solely on scaling your business without having to worry about the complexities of managing a call center.

Phone number management: Purchase local, toll-free numbers, Vanity numbers, masking your phone numbers

Call center set-up: Set-up routing based on business hours, Custom greeting texts and voicemail, Multi-level IVR or Phone trees

Call center performance: Entire customer interaction history available to provide better context to conversations, After call work to help your team log calls and work on action items between calls

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